ORCA SKINCARE is committed to protecting the privacy of its customers and strictly abides by the provisions of the Personal Data (Privacy) Ordinance (Chapter 486) of the Hong Kong Special Administrative Region (the "Ordinance"). All customer information obtained by this website (including accounts, transactions and related communications) will be treated confidentially. In this Statement, the term "personal data" shall have the meaning given in the Ordinance.
Collection of Personal Data
When you apply to become an ORCA SKINCARE member, purchase products from us or request services, we may ask you to provide personal data, such as (but not limited to) title, name, date of birth, telephone number, email address, residential address, credit card information and bank account number (Personal Data). It is voluntary for you to provide us with personal information about yourself. If you choose not to provide such information, you may be denied access to certain parts of the website or it may result in us being unable to process your membership application or provide you with products or services.
About the use of cookies
When you browse this website, you agree that we can store and use cookies, IP addresses and other methods to collect website usage data and improve your online experience. Cookies are small computer files stored on your computer or other Internet access devices by the websites you visit or certain emails you open. They are widely used to enable websites to function properly and to provide business and marketing information to website owners. We use Cookies on our website to track visitor preferences. These cookies allow the website to record information about how the website operates or how pages are displayed (such as your preferred language). They can also help you change the customizable parts of the web pages, such as text size, font and other parts, according to your personal needs. You may refuse the use of Cookies by modifying the settings of your internet browser, but you should be aware that some parts of the website may not function properly if you refuse Cookies.
Main Purposes of Collecting Personal Data
You agree that we will use your personal data for the following purposes (or other purposes directly related to such purposes) and other purposes agreed between you and us or required by law from time to time:
(A) To provide products, services and administrative work related to your membership account;
(B) To process your membership application;
(C) To process offers derived from or related to the services;
(D) To process payments, direct debit arrangements and/or credit arrangements; and
(E) To advertise and promote the goods and services we provide to you, such as sending you news, activities, offers and promotional materials about our products and services (see "Direct Marketing" below); To facilitate our communications with you. We may also use non-identifying statistical information about our customers from time to time in order to more effectively design and improve our products and services. This information will not reveal the identity of any individual. In accordance with the regulations, the Company will comply with the individual's request and will not use their personal data for direct marketing purposes. If you do not wish to receive direct marketing communications from the Company, please write to our Privacy Officer at the address below. The Company may use the collected personal data for general marketing purposes unless otherwise instructed in the manner described above.
Direct Marketing
For the above direct marketing purposes, we intend to:
use your name and contact details; and
market and promote our products, services and related activities. However, we will not use and/or provide your personal data in this manner unless there is an exemption under the Ordinance or we have received your consent. You may contact our Data Protection and Privacy Officer at any time to ask us to stop using any of your personal data for any of the above direct marketing purposes free of charge.
Protection of Personal Data
All personal data you provide to us will be stored in a secure environment and will only be accessed and processed by certain authorized staff. All personal data you submit through the website is processed by our encryption technology when it is transmitted online to protect your information from being transmitted securely. Disclosure of Information We may disclose and transfer your information to the following persons (in Hong Kong or overseas) when it is necessary to disclose such information to achieve the purpose for which such information was collected or other purposes directly related to such purposes:
(A) relevant organizations (including Hong Kong and overseas organizations) to achieve the purpose for which the information was collected (without violating any consent required for the above-mentioned "direct marketing"), and may also provide it to our business partners (including Hong Kong and overseas organizations) for the above-mentioned "direct marketing" purposes;
(B) any telecommunications service provider;
(C) any third party data collection agent, credit reference agency, security company, credit company, bank, financial institution;
(D) any third party who has signed a confidentiality agreement with us;
(E) any of our actual or proposed trustees or assignees;
(F) any of our subsidiaries, holding companies, associated companies, or companies or associated companies held by us or under the same control as us;
(G) government and regulatory agencies, investigation agencies and law enforcement agencies and other agencies required or authorized by law. If you do not want your personal data to be disclosed to third parties, please write to us to inform us.
Access and correction of personal data
Under the laws of the Hong Kong Special Administrative Region, you have the following rights:
(A) Check whether we store your personal data;
(B) Obtain personal data that we have stored;
(C) Request us to correct inaccurate personal data;
(D) Ascertain our privacy policy and the types of personal data we store at any time. In accordance with relevant regulations, we have the right to charge a reasonable processing fee to customers who request to obtain stored personal data. All requests for access or correction of personal data, or requests for information about policies and procedures regarding personal data, must be made in writing and sent to: haja.hk.store@gmail.com
Rights and Effects of Amendment
We may amend this Privacy Policy from time to time. Any changes are subject to change without prior notice. You can check this privacy policy at any time to understand the latest content.
